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This ISM Endorsed course on Customer Experience (CX) provides a comprehensive guide to help professionals understand and effectively manage the emotions elicited from every interaction at every customer touchpoint, ensuring these interactions lead to sheer delight rather than deep frustration.
Participants will gain critical insights into designing, planning, and executing an exceptional customer experience. The course will also cover everything from understanding the fundamentals of CX to developing and implementing advanced strategies to measure and improve CX initiatives.
The training employs a mix of self-assessments, templates, group exercises, workshops, and relevant videos to ensure participants acquire and apply the competencies needed to design and implement a full-fledged CX program.
By the end of the course, participants will be able to:
This course is ideal for professionals in customer service, marketing, PR, communications, sales, and operations who wish to understand the importance and role of CX, design and implement CX programs, and build their competencies in such a discipline related to customer-centricity.
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